Policy

SALON POLICY

Thank you for choosing Gem Nails for servicing your manicures and pedicure. Please be aware of the following guidelines before booking your appointment.

Booking

At Gem Nails, we take great care in allocating the appropriate time and dedication to make sure our clients receive the best service possible. As we respect your time, there must be a mutual respect for our nail technicians’ time.

Booking Deposit Required

We now require $20 deposit of your total service to secure your appointment spot. Deposits will be applied towards your service total and you would only pay the difference at checkout.

What elicits deposit forfeiture and Cancellation Policy

Canceling your appointment at all

Rescheduling appointment booked WITHIN 24 hours

No-showing to an appointment

Being more than 15 mins late

Rescheduling more than once.

In an effort to avoid missed appointments, we send you a 2-hours text reminder to the phone number you provide during your booking. Please understand that it is YOUR responsibility to remember your appointment dates and times. Canceling your appointment at all results in forfeiture of deposit.

You are allowed to reschedule ONCE free of charge at least 24 hours prior to your booked time. If you are unable to reach us, voicemails or emails are acceptable ways to reschedule your appointment when they are received at least 24 hours prior to your scheduled time.

Late Arrivals

We want you to enjoy your time with us so please arrive promptly to your scheduled appointment. If you know that you are going to be late for your appointment, please contact us as soon as possible. However, if you arrive late by 10 minutes or more, we reserve the right to move on to the next client, meaning that you lose your appointed spot and forfeit your deposit. While we'll make every effort to accommodate you, you are still subject to DEPOSIT FORFEITURE. Therefore, as a courtesy to our next clients, your services may need to be changed or shortened to accommodate them.

RESERVES THE RIGHT TO REFUSE SERVICE TO:

* Anyone with open or infected wounds

* Anyone with a nail condition that we suspect is contagious (fungus, wart)

* Anyone who is sick/ill health that could be contagious to other clients

* Anyone who is more than 10 minutes late to their appointment

* RUDE, DISRESPECTFUL, MEAN CLIENTS

No refund policy:

We have a no-refund policy on all services rendered at our nail lounge. We offer complimentary gel polish fixes on natural nails (chipping, peeling, discoloration) and Artificial nails within 3 days of your service. Chrome/Foils, matte topcoats, and regular nail polish are not included in our 3-days grace period. We notify that matte topcoats can stain on pale colors and chrome can easily chip but we do offer these services. If you break a nail or if your nails chip within the first 3 days after your service, you MUST call to notify us in those 3 days. We can then book you to have your nail fixed free of charge, otherwise a nail repair is $10+ depending on the length and design.

Payments

Gem Nails accepts all forms of credit card payments (VISA, MC, AMEX, and Discover).

Thank you for your continued patronage.